We prepare the crisis communication plan and stakeholder coordination mechanism; in a live crisis we actively support message management.
The critical topics this service addresses and the outcome we deliver in each.
With a ready plan and approval chain we support stakeholder-specific, consistent messaging in the first hours of a crisis and shorten preparation time with holding-statement, Q&A and media-brief templates.
We predefine the message matrix for employee, customer, media and regulator stakeholders and match each with an appropriate tone and channel.
Through a physical or virtual war room, communication chain and real-time message advisory we provide a contracted crisis support line within a retainer agreement.
Through tabletop simulation and spokesperson media training we observe the teams' crisis reflex and report improvement actions on a measurement basis.
How we phase the service across delivery, governance, and connected service pillars.
Plan and playbook: we prepare the crisis communication plan and escalation matrix on a scenario basis (cyber, reputation, product, natural disaster) and build a fast decision basis with predefined delegation of authority.
Templates and training: we develop a message-template library of 20+ scenarios by stakeholder and run on-camera media training for the CEO and spokespeople.
Simulation and active support: we run a 2-4 hour realistic tabletop exercise and provide war-room coordination and message advisory within a retainer scope during a crisis.
Illustrative surfaces where this service is commonly activated.
For the speed and tone requirements of social media crises we predefine specific response times, message tone and escalation rules in the crisis plan.
With media training focused on on-camera delivery, tough questions and body language for the CEO, general manager and communications director we support steady spokesperson performance in a crisis.
With a post-crisis assessment report we update the crisis plan and plan the stakeholder trust rebuilding program and reputation improvement actions.
This service's depth on sector-specific technical and compliance topics.
With a scenario-based playbook we set up a predefined escalation matrix and delegation of authority and operationalize the convening of a crisis team of CEO, legal, communications and relevant unit managers by crisis level.
We prepare holding-statement, Q&A, media-brief and internal-memo templates in an editable format and map stakeholder-specific messaging to social media, press, web, internal and regulator channels.
We review the crisis communication plan at least once a year and update it on organizational change, new product launch or sector development and after every incident.
When a reputational crisis breaks, the inability to coordinate stakeholders quickly and control the narrative across channels causes secondary damage that often exceeds the original incident. Internal misalignment, inconsistent messaging, and delayed approvals allow misinformation to fill the vacuum and erode trust with customers, partners, and regulators. This service provides the processes, tooling, and experienced facilitation needed to activate a coordinated crisis response within the first critical hours.
Make risk and response indicators visible through measured controls, rehearsed playbooks, and evidence review
Eliminate message inconsistency across channels through centralized approval and distribution workflows
Turn the outcome into a measurable target with baseline, owner, and review cadence
The engagement spans crisis preparedness, active crisis management, and post-crisis review. Pre-crisis work focuses on building the organizational readiness that determines how quickly and effectively a team can respond when an incident occurs. Active support provides experienced crisis communications counsel and coordination facilitation during live incidents, with post-crisis analysis driving continuous improvement.
Make risk and response indicators visible through measured controls, rehearsed playbooks, and evidence review
Make operational speed, resilience, and response outcomes measurable through contracted scope and acceptance criteria
Build institutional crisis response capability that reduces dependency on external support over a 12-month period
Deliverables from this engagement create lasting organizational assets that remain valuable beyond any individual crisis. The combination of documented frameworks, trained personnel, and tested tooling ensures the organization does not start from zero when the next incident occurs, compressing response times and improving outcomes across the board.
Turn the outcome into a measurable target with baseline, owner, and review cadence
Provide measurable response readiness improvement with before-and-after tabletop scoring
Make risk and response indicators visible through measured controls, rehearsed playbooks, and evidence review
The message approval workflow includes a configurable legal review stage that can be triggered automatically for specific crisis archetypes such as data breaches, litigation-adjacent incidents, or regulatory matters. Legal reviewers receive priority notifications and can annotate, approve, or escalate messages within the platform without requiring separate communication threads.
The crisis command structure includes primary and secondary role assignments for every critical function, with automated escalation if the primary stakeholder does not acknowledge within the defined SLA window. Contact lists and escalation trees are maintained and tested quarterly through tabletop exercises.
Yes. Playbooks are developed with specific reference to applicable regulatory frameworks, including KVKK and GDPR breach notification requirements, BRSA and BDDK communications obligations for financial sector clients, and sector-specific guidance from relevant Turkish and EU authorities. Regulatory notification timelines are embedded into response workflow triggers.
Executive-level tabletops are designed to include board members and audit committee participation. Regulatory-facing exercises can be scoped for inclusion of external counsel and, where appropriate, pre-coordinated with regulatory liaison contacts. Scenario design is adjusted to reflect the appropriate level of detail and confidentiality for each audience.
All playbooks, templates, and documentation produced during the engagement are fully owned by the client organization. There are no licensing restrictions on internal use, reproduction, or adaptation. The engagement includes a knowledge transfer session to ensure the internal team can maintain and update materials independently.
After-action reports are structured to map directly to risk register updates and board reporting formats. Each report includes an executive summary suitable for board or audit committee presentation, a detailed operational timeline for internal use, and a structured list of control improvements with ownership assignments and target completion dates.
This short form routes your request to the right support team. We clarify context first, then define the safe sharing method.
Privacy-aware first contact; safe sharing flow when needed; no sales pressure.
