We establish ISO 27001 and ISO 20000 management systems and prepare them for audit; a systematic framework closes control gaps and recurring audit findings.
The critical topics this service addresses and the outcome we deliver in each.
We help you build a management system aligned with ISO 27001 (ISMS) and ISO 20000 (ITSM) requirements; the certification decision rests with the accredited body.
We organise the document set, including Annex A controls and the SoA, as an evidence file ready for the certification auditor's review.
We tie IT-service quality and response indicators to measurable SLA targets and acceptance criteria.
We own and evidence internal audit and corrective actions; the choice of certification body and the final decision remain yours.
How we phase the service across delivery, governance, and connected service pillars.
We begin by defining current state and scope, building an asset inventory and clarifying control needs through risk-assessment workshops.
Using the shared High Level Structure of ISO 27001 and ISO 20000, we unify processes and support control implementation with technical configuration.
We keep the system alive through an internal-audit programme and management review, sustaining preparation ahead of surveillance audits.
Illustrative surfaces where this service is commonly activated.
A service provider seeking to build ISO 27001 and ISO 20000 together as an integrated management system.
Closing control gaps and recurring findings caused by the lack of a systematic framework.
Meeting enterprise customers' information-security assurance expectations with standard-aligned evidence.
This service's depth on sector-specific technical and compliance topics.
We assess risk with ISO 27005, OCTAVE or FAIR methodology and tie the 93 controls to a customised statement of applicability.
We develop 40+ policies and 60+ procedures through workshops, supporting knowledge transfer and ownership.
We sustain readiness on a cadence of two internal audits and one surveillance audit per year and track corrective actions.
Information security management without a structured framework results in reactive, inconsistently applied controls that satisfy neither security requirements nor audit expectations. ISO 27001 and ISO 20000 provide internationally recognized frameworks that systematize security governance, service delivery, and continuous improvement — transforming ad-hoc security practices into a documented, auditable management system. Our implementation service navigates organizations from initial gap assessment through certification in a structured, resource-efficient program that minimizes internal burden while maximizing certification readiness.
Support audit and compliance readiness with evidence records instead of unsupported public outcome promises
Win regulated-sector contracts requiring certified ISMS as a prerequisite, expanding addressable market
Make risk and response indicators visible through measured controls, rehearsed playbooks, and evidence review
Our ISMS implementation engagement follows the ISO 27001 PDCA (Plan-Do-Check-Act) methodology across four phases: establish, implement, monitor, and improve. The establish phase defines the ISMS scope, organizational context, and risk management framework. Implement covers policy development, control implementation, and awareness training. Monitor establishes the internal audit program and management review process. Improve closes non-conformities and prepares for certification audit. ISO 20000 implementation follows a parallel structure focused on IT service delivery processes.
Deliver a fully documented ISMS with all mandatory documentation for certification audit readiness
Establish a risk-based security program aligned to your specific asset, threat, and vulnerability landscape
Integrate ISMS into existing IT governance structures, avoiding the parallel-bureaucracy antipattern
The ISMS implementation delivers a complete, audit-ready management system including all mandatory and recommended documentation, a trained internal audit team, and a certification body engagement managed on the client's behalf. Post-certification, we provide surveillance audit support throughout the three-year certification cycle to ensure the ISMS remains conformant and effective. Clients also receive a security metrics framework enabling ongoing measurement and management review reporting.
Support audit and compliance readiness with evidence records instead of unsupported public outcome promises
Transfer fully capable internal audit team, reducing ongoing external support dependency after certification
Maintain certification through the three-year cycle with annual surveillance audit support included
ISO 27001 compliance means implementing controls that align with the standard. ISO 27001 certification means an accredited third-party certification body has independently verified that your ISMS meets the standard's requirements through a documented audit process. Certification provides externally verifiable proof of compliance that satisfies customer due diligence, procurement requirements, and regulatory expectations that internal attestations cannot.
Yes. The 2022 update restructured Annex A from 114 controls in 14 domains to 93 controls in 4 themes, added 11 new controls (including threat intelligence, cloud security, and ICT supply chain security), and updated the organizational context requirements. Organizations certified to ISO 27001:2013 must transition to the 2022 version by October 2025. We support both new implementations and transition projects.
Yes. ISO 27001 allows flexible scope definition — certification can cover a single business unit, service line, data center, or geographic location. Scoped implementations typically complete faster and at lower cost while still providing meaningful certification value. We help define a scope that is commercially significant (satisfying customer requirements) while being practically achievable within your resource and timeline constraints.
ISO 20000 is the auditable standard that defines requirements for an IT Service Management System (ITSMS). ITIL is the process framework that provides practical guidance on how to implement those requirements. They are complementary: ITIL provides the operational methodology, and ISO 20000 provides the certification framework. An organization implementing ITIL practices is well-positioned to pursue ISO 20000 certification with relatively modest additional documentation effort.
ISO 27001 certification involves two stages conducted by an accredited certification body. Stage 1 is a documentation review — the auditor verifies that your ISMS documentation meets the standard's requirements. Stage 2 is an on-site audit where the auditor interviews staff, reviews evidence, and tests whether documented controls are actually implemented and effective. We accompany clients through both stages and manage responses to auditor findings.
Typical internal resource commitment is a scoped internal owner plus subject matter expert time during implementation, in addition to subject matter expert time for risk assessment workshops and policy reviews. We minimize this through structured workshop agendas, pre-populated document templates, and online collaboration tools that reduce meeting time and document review cycles compared to traditional consulting approaches.
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