We unify telephony, video, messaging, and file sharing on a single platform; we optimize license costs and build a reliable communications backbone for hybrid work.
The critical topics this service addresses and the outcome we deliver in each.
We unify phone, video, messaging and file sharing under UCaaS and simplify IT operations.
Through a license review and usage analysis we make communication cost manageable with a baseline measurement, target and review cadence.
We build a reliable communications infrastructure with an architecture suited to hybrid and remote work scenarios.
We make service quality measurable through a support escalation procedure and SLA definitions, validated by a user acceptance survey.
How we phase the service across delivery, governance, and connected service pillars.
We begin with an inventory and usage analysis of the existing communications infrastructure, producing a UCaaS platform comparison (Teams, Zoom, Webex, RingCentral), a license review and an architecture design suited to hybrid work.
We deploy and configure the platform: SIP trunk/VoIP migration planning, meeting-room AV technologies (Teams Rooms, Zoom Rooms) and communication security (encrypted calling, DLP, compliance recording).
We deliver configuration documents, a number-porting plan, end-user training materials and SLA definitions, and manage the cutover through a parallel-running period that keeps the old and new systems active simultaneously, porting numbers outside business hours.
Illustrative surfaces where this service is commonly activated.
Gradual migration that preserves the existing PBX investment with SIP trunk and hybrid integration; optional full cloud migration.
Integrating existing phone numbers and GSM lines into Teams via Operator Connect or Direct Routing.
Activating compliance recording in regulated sectors such as finance and healthcare.
This service's depth on sector-specific technical and compliance topics.
Multi-site quality measurement and validation through SD-WAN QoS policies, bandwidth management and location-based performance monitoring.
Encrypted calling, DLP and compliance recording; configuration aligned with regulatory expectations in regulated sectors such as finance and healthcare.
Teams Rooms / Zoom Rooms AV integration; infrastructure based on SIP trunk, SBC, VoIP gateway and QoS.
Organisations operating fragmented communication stacks across on-premises PBX, legacy conferencing hardware, and disconnected messaging platforms face productivity losses, collaboration friction, and unsustainable maintenance costs. The proliferation of unmanaged communication tools also creates compliance and data retention risks. Our Modern Communication Solutions practice consolidates voice, video, messaging, and contact centre capabilities into a unified UCaaS architecture with governed licence management.
Make cost and resource optimization measurable against the agreed baseline and review cadence
Shorten operational cycle time against agreed measurement targets and acceptance criteria
Make cost and resource optimization measurable against the agreed baseline and review cadence
The engagement covers communication platform assessment, network readiness validation, UCaaS architecture design, phased migration execution, and ongoing managed service handover. We include end-user adoption programmes to maximise return on investment and governance frameworks to control licence costs as the organisation grows. Scope extends to contact centre, operator and attendant console, and integration with ITSM and CRM systems.
Make stakeholder confidence, quality, and adoption outcomes traceable through agreed evidence indicators
Shorten operational cycle time against agreed measurement targets and acceptance criteria
Enable remote and hybrid work for defined workforce groups without additional hardware investment
Our communication solution deliverables provide both technical and business value artefacts. Technical teams receive detailed configuration documentation and integration guides, while business stakeholders receive adoption dashboards and licence optimisation reports. All deliverables are produced in alignment with Microsoft FastTrack and Cisco Validated Design methodologies.
Shorten operational cycle time against agreed measurement targets and acceptance criteria
Make cost and resource optimization measurable against the agreed baseline and review cadence
Measure adoption ROI with 30/60/90-day usage dashboards aligned to business objectives
Yes. Number porting is a standard component of our UCaaS migrations. We manage the porting process with your carrier, configure geographic and non-geographic number routing in the SBC, and run parallel operation of the legacy PBX and new UCaaS platform during the transition period to ensure zero loss of inbound calls.
We implement compliant call recording solutions that integrate natively with the UCaaS platform, storing recordings in encrypted, policy-governed storage with role-based access controls. Retention policies are configured to meet your specific regulatory requirements, whether MiFID II, PCI DSS, or sector-specific mandates, with automated deletion at the end of the retention period.
We conduct a pre-migration network readiness assessment measuring round-trip latency (target under 150ms), jitter (under 30ms), and packet loss (against agreed measurement targets) across all sites. Where deficiencies are found, we implement QoS policies, increase WAN bandwidth on bottleneck links, and configure local internet breakout via SD-WAN to minimise voice hairpinning.
We use a wave-based migration approach, grouping users by site, business unit, and communication dependency. Each wave includes a pre-migration readiness check, a supervised cutover window of 2 to 4 hours, and a 48-hour hypercare period with dedicated support engineers on standby. We typically complete waves of 500 users per week at steady cadence.
Yes. We offer a managed licence optimisation service that runs automated monthly reviews of licence assignment versus actual usage. Unused licences are flagged for reassignment or removal, and seasonal licence scaling recommendations are provided ahead of business cycle peaks. This service surfaces annual licence savings opportunities against the agreed baseline.
Yes. All end-user facing materials including quick reference cards, video tutorials, and e-learning modules are delivered in editable source formats and can be branded with your corporate identity. We also configure the Microsoft Viva Learning or SharePoint-based training hub with your branding before launch.
This short form routes your request to the right support team. We clarify context first, then define the safe sharing method.
Privacy-aware first contact; safe sharing flow when needed; no sales pressure.
