We unify endpoint, network, and cloud telemetry in a single pane; contracted monitoring and threat hunting catch attack signals early, and measuring the MTTD/MTTR baseline lets us automate response flows.
The critical topics this service addresses and the outcome we deliver in each.
We merge endpoint, network and cloud telemetry through SIEM correlation, relating firewall, proxy, AD, O365 and cloud-trail logs with correlation rules.
We establish the MTTD/MTTR baseline during onboarding and track progress against measurement targets bound to scope and acceptance criteria.
With SOAR playbooks we automate IOC enrichment, IP/domain blocking and ticket creation, reducing repetitive manual steps.
Monthly threat intelligence reports and IOC updates keep the defence current; weekly SOC summaries keep operations visible.
How we phase the service across delivery, governance, and connected service pillars.
Telemetry integration: we connect log sources (firewall, proxy, AD, O365, cloud trail, endpoint) to the SIEM and build correlation rules around your use cases.
Detection and hunting: we roll out EDR/XDR agents after measuring performance impact in a pilot group, and run threat hunting with IOC/TTP analysis.
Automation and reporting: we automate response flows with SOAR playbooks and track SLAs through weekly SOC summaries and monthly threat reports.
Illustrative surfaces where this service is commonly activated.
Organisations wanting to strengthen an existing SOC team with after-hours coverage, expertise and automated playbooks.
Teams unable to unify endpoint, network and cloud logs into one pane and correlate them.
Security operations aiming to shorten incident response time (MTTR) against measurable targets.
This service's depth on sector-specific technical and compliance topics.
We build log-source integration and correlation rules on Microsoft Sentinel, Splunk or Elastic Security, prioritising your existing investment.
We provide endpoint protection and IOC/TTP-based threat hunting with CrowdStrike, SentinelOne or Microsoft Defender XDR.
With automated playbooks, enrichment and ticket integration we standardise response flows and clarify the escalation matrix.
Organisations often lack contract-scoped security operations capability, skilled analyst capacity, and integrated tooling required to detect and respond to modern threats. Alert fatigue from disconnected SIEM and endpoint security tools overwhelms in-house teams and can cause critical threats to go undetected. Our Managed Detection and Response service deploys an integrated XDR platform backed by a Security Operations Centre model, transforming reactive alert management into proactive threat hunting and automated response.
Shorten operational cycle time against agreed measurement targets and acceptance criteria
Make risk and response indicators visible through measured controls, rehearsed playbooks, and evidence review
Make cost and resource optimization measurable against the agreed baseline and review cadence
The MDR/XDR engagement covers sensor deployment and SIEM onboarding, platform tuning and use case development, contract-scoped monitoring, incident response, and monthly service reporting. We integrate with your existing security tools, ITSM platforms, and escalation contacts to support operational handover. The scope includes initial threat hunt campaigns and a baseline MITRE ATT&CK coverage assessment.
Turn the outcome into a measurable target with baseline, owner, and review cadence
Improve quality indicators through baselines, acceptance criteria, and reviewed evidence
Make risk and response indicators visible through measured controls, rehearsed playbooks, and evidence review
MDR/XDR service deliverables combine real-time operational artefacts with periodic strategic reports. Daily security operations are documented in the case management system with full audit trail. Monthly and quarterly reports provide trend analysis, coverage improvement evidence, and threat intelligence summaries for the CISO and board.
Demonstrate security operations maturity to cyber insurance underwriters with documented SLA performance
Support regulatory breach notification obligations with precise incident timeline documentation
Identify detection coverage gaps and plan improvements with quarterly ATT&CK heatmap reviews
Traditional MSSPs typically provide alert monitoring and escalation, passing incidents to the client for investigation. MDR goes further with active investigation, threat hunting, and approved response actions such as endpoint isolation, account disablement, and firewall rule changes. Response improvement is measured against the agreed baseline and scope.
Playbooks are developed through a structured process: threat scenario identification, analyst workflow documentation, automated action mapping, and testing in a non-production environment against simulated attack data. All playbooks require dual approval from a senior analyst and the client's security team lead before production deployment. They are reviewed quarterly and updated after significant incidents or threat landscape changes.
Our retainer agreements include provisions for on-site incident response deployment. Upon critical incident declaration, a digital forensics and incident response team can be mobilised to your primary site within the agreed response window (major metro areas) or 24 hours (regional sites). Remote forensics capabilities are engaged immediately in parallel while travel is arranged.
Yes. Our XDR platform integrations extend to cloud-native security tools (Defender for Cloud, GuardDuty) and OT/ICS monitoring via vendors such as Claroty and Dragos. We build separate detection use cases for OT environments that account for the sensitivity of industrial protocols and the unacceptable impact of automated response actions on operational technology.
A preliminary post-incident report covering timeline, initial indicators of compromise, and immediate containment actions is delivered within the agreed response window of incident closure. The full post-incident report including root cause analysis, attack chain reconstruction, lessons learned, and recommended improvements is delivered within 5 business days.
Yes. Our service portal exposes a REST API for key metrics including open incident count by severity, MTTD/MTTR rolling averages, and coverage percentage by ATT&CK technique. These can be pulled by GRC platforms such as ServiceNow IRM or custom dashboards to maintain a real-time security operations view within your existing governance tooling.
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